Terms and Conditions of Use

Welcome to YOU GOT LAUNDRY? This website is owned and operated by As-tu du lavage? (“we,” “us,” or “our”). By using this website, you agree to comply with and be bound by the following terms and conditions of use. Please read these terms carefully before using our website.

Website Usage

1. 1. The content of the pages on this website is for general information and use only. It is subject to change without notice.

“`

1. 1. Your use of any information or materials on this website is entirely at your own risk. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
   2. Reproduction of materials contained in this website, including design, layout, look, appearance, and graphics, is prohibited, except in accordance with the copyright notice.
   3. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

“`

Dispute Resolution

5. Any dispute arising from the use of our website is subject to the federal laws of Canada, provincial law of Ontario, and all applicable local laws in both Ottawa and Gatineau.

Service Policies

6. 6. At YOU GOT LAUNDRY?, we exercise utmost care in processing entrusted articles. While we use processes we believe are best suited to each item, damages may occur.

“`

6. 6. We are not responsible for inherent weaknesses or defects in materials that are not readily apparent prior to processing, including suedes, leathers, silks, satins, double-faced fabrics, vinyl’s, polyurethanes, lace, etc.
   7. YOU GOT LAUNDRY? is not liable for missing items. Although we meticulously examine each garment, we do not assume responsibility for any missing personal property.

“`

Cleaning Damage Policy

9. We are not responsible for garments with inherent manufacturer defects or mislabeling of cleaning procedures. Items labeled Dry Clean or requiring special care should not be sent in with wash & fold orders.

Lost Item Policy

10. While every measure is taken to prevent loss, we do not accept claims for missing items.

Wash & Fold Policy

11. We do not issue reimbursements for lost or damaged items tendered through our wash and fold laundering service.

Subscriptions

12. 12. Subscriptions may be canceled only after the initial 3-month subscription period. You cannot cancel before a minimum of 3 months. Notice of cancellation can be given at any time, but it will take effect after the third month of your current billing period.

“`

12. 12. Refunds will not be provided for canceled subscriptions. Any items belonging to us must be returned at the end of the last service or fees will be applied to cover the loss.

“`

Customer Agreement

14. By purchasing our services, you agree to assume all risks for the loss or damage of your personal property. No claims or reimbursements will be made according to YOU GOT LAUNDRY? policies.

Refund & Missed Pickup Policy

15. 15. Customers acknowledge and agree to allow YOU GOT LAUNDRY? drivers to pick up their laundry at the scheduled pickup time.

“`

15. 15. Laundry must be ready for pickup at the agreed-upon location and time. If our driver arrives and the laundry is not available, the customer is unavailable, or the pickup cannot be completed for any reason outside of our control, a Missed Pickup Fee of $41.25 plus applicable taxes may be charged to cover travel time, fuel, and scheduling costs.
    16. Missed pickup fees are non-refundable.
    17. For security, liability, and insurance reasons, YOU GOT LAUNDRY? drivers will not enter a customer’s residence when the customer is not present, even if permission has been given in advance. Laundry must be placed in an accessible pickup location outside the residence or handed directly to the driver by the customer. If a pickup cannot be completed because the laundry is located inside the residence and the customer is not present, the pickup will be considered missed and the Missed Pickup Fee may apply.
    18. If a pickup must be rescheduled, customers should contact us as soon as possible before the scheduled pickup time to avoid any fees.
    19. To benefit from the discounted subscription prices listed on our website, customers must maintain their subscription for a minimum term of 90 days. Subscription plans may not be cancelled before the end of the 90-day term.

“`

If you have any questions or concerns about these terms and conditions, please contact us at 819-431-7273 or
click here
to email us.